In order to grow your business, you need to retain customers and keep them coming back to buy more of your services or products. A nurturing program should be instituted where each customer is shown that you take their concerns and wants seriously. With the trust that is built, not only will they return but recommend your services or products too. Why not look at how your staff treat your customers to ensure that they are well treated and made aware of the range of products and services you provide.

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Tibor Mackor is the founder of Better Business Strategies Ltd; a business dedicated to assisting business owners find the freedom in their business, by aligning their vision with the right game-play and timing.